Privacy Policy
OVI-Enschede respects your privacy and is committed to protecting your personal data. This statement explains what information we collect, why we collect it, and how we protect it.
1. Who We Are
OVI-Enschede
Steel Cities 24
7547 TA Enschede
Chamber of Commerce (KvK): [insert number]
Email: info@ovi-enschede.nl
Phone: 053 – 478 05 95
2. Personal Data We Process
We may collect and process the following types of personal data:
• Name, address, email address, and phone number (when you contact us via form, email, or phone)
• Business details (for commercial relations)
• Information required for providing our services, maintenance, or support
• Technical data such as IP address, device type, browser type, and visit time (for website functionality and analytics)
3. Purpose of Processing
We process your data for the following purposes:
• Responding to your questions, emails, or phone calls
• Carrying out contracts, projects, and services (such as installation, maintenance, or lighting advice)
• Billing, administration, and payment
• Improving our website and services, including visitor analytics
• Sending newsletters or promotional information (only with your consent)
4. Legal Basis
We process your personal data when it is necessary for the performance of a contract or service, when we have a legitimate business interest such as improving our services, or when you have given your consent (for example, to receive marketing emails).
5. Sharing with Third Parties
We do not sell or share your data for commercial purposes. However, we may share information with trusted service providers or partners who assist us in performing our business operations (for example, hosting, IT support, or subcontractors). These partners are bound by data-processing agreements to ensure your information remains secure and confidential.
6. Retention Periods
We keep your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Typical retention examples include storing customer or contact details for a limited period after our last contact or project completion and technical or website data according to analytics and legal retention standards.
7. Data Security
We apply appropriate technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. Examples include restricted system access, encryption, firewalls, and secure data storage.
8. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights: the right to access your data, the right to correction or deletion, the right to restrict or object to processing, the right to data portability, and the right to withdraw consent at any time (for example, from marketing emails). To exercise any of these rights, please contact us by email or in writing using the details listed above. We will respond within the legal time limits set by GDPR.
9. Cookies and Website Usage
Our website uses cookies and similar technologies to ensure proper functionality, improve user experience, analyze website traffic, and, where applicable, support marketing activities. You can manage or disable cookies via your browser settings. For more information, please refer to our cookie notice if applicable.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website and applies immediately upon publication.
Last updated: 30 Oct 2025